Contact Us

Fill out the form to get in touch with us! If you need assistance regarding a ticket purchase, please email boxoffice@showstoppersnyc.com

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Frequently Asked Questions

Are there any age restrictions?

No, all ages are welcome! However, minors under the age of 16 will not be allowed inside without a parent or guardian. Children 2 years and under are free.

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Can I buy tickets at the door?

No, tickets are not available for purchase at the door. Tickets can only be purchased in advance through our website. Tickets purchased on unauthorized third-party websites or through scalpers are not permitted.

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Do I need to print my ticket?

Nope! Your ticket(s) will be sent to you via text message or email, depending on your preference at checkout.

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Anything I need to know before checking in?

Our team will scan your tickets at the door. One ID must match one person in your party.

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What time do I need to arrive for my timed ticket?

Please arrive on-time for your reserved time. If you arrive 30 minutes past your reserved time, your ticket(s) will no longer be valid and not eligible for refund or exchange.

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What is your exchange policy?

Tickets are non-refundable. A one-time exchange to adjust the date, time, and/or name on your ticket(s) can be accommodated up until 24 hours prior to your reserved time. Please note, ticket(s) cannot be exchanged for a ticket(s) of a different value. Tickets are not eligible for exchange after your reserved time. Follow the link in your confirmation email to the ticket portal to update your reservation.

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Can I book a group?

Yes! For groups of 15 people or more, we can offer a group rate. Please contact groupsales@showstoppersnyc.com for more information.

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Are discounts available for schools or camps?

Yes! Please have your school or camp representative email us at groupsales@showstoppersnyc.com for more information.

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Are there discounts available for military personnel?

Yes! There is a discount for military personnel. Please email a photo of your military ID to boxoffIce@showstoppersnyc.com

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Are masks still required?

Yes, masks are required for all guests regardless of vaccination status. Please refer to the Covid-19 policy for more details.

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Is the exhibit ADA compliant/accessible?

Yes, the exhibit is accessible. If you or someone in your party may need to use the elevator, please let our staff know when you arrive and we will accommodate your needs.

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Where do I get my tickets?

You can purchase tickets at showstoppersnyc.com/tickets - Purchases are made by date and timed entry.

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Map of Times Square with Showstoppers location marked
Venue

Showstoppers NYC

AdDress
234 W 42nd St, New York, NY 10036
EMail
info@showstoppersnyc.com
HOURS
Monday: Closed
Tuesday: Closed
Wednesday: 10am - 10pm
Thursday: 10am - 10pm
Friday: 10am - 10pm
Saturday: 10am - 10pm
Sunday: 10am - 10pm
Vaccination now required for all patrons
COVID-19 Policies